Artwork facts do not show
- The fields must use the namespace
cleanart(for examplecleanart.medium) and have Storefront access: Public read in Settings > Custom data > Products. - The field must have a value on that product.
The wall preview shows the wrong size
- The Size option must be named Size, and its values must include a number with cm, such as
Medium, 50 cm. - Or set
cleanart.width_cmandcleanart.height_cm; variant values win over product values.
Choosing a frame in the preview does not change the price
The Frame blocks in the Room size preview section must have exactly the same names as the values of the product's Frame option.
An artist page shows no works
The page title must match the product vendor exactly, including spaces and accents.
Filters do not appear
- Turn on Enable filtering in the Collection section.
- Add filters in the Search & Discovery app. A filter is hidden on a collection where no product has a value for it.
Shop by budget shows every product
Price bands need the Price filter added in Search & Discovery.
The cart does not open after adding to cart
Check Theme settings > Cart: Open the cart after adding a product must be on. With it off, shoppers stay on the page and the cart icon count updates instead. With Cart type Page, the cart page opens rather than a drawer.
A pop-up does not appear
Pop-ups are off by default: turn on Show the pop-up or Ask for age confirmation. A visitor who closed the promo pop-up does not see it again until the "Show again after" days have passed; test in a private window.
Text is hard to read on a section
Pick a different color scheme for the section, or adjust its custom colors, so text and background have at least 4.5 to 1 contrast.
Still stuck? Contact support.